ATTENTION CUSTOMERS: If you experience issues at checkout, complete your order HERE.
  • When will my product ship?

    Most orders are shipped within 1-2 business days (excluding weekends). Factors that can affect this are national holidays, temporary/short backorders (lasting less than 5 business days), and severe weather.

  • When will I receive my package?

    USPS First Class Mail (Free option within the United States) has an average transit speed of 4-6 business days.

    UPS Priority Mail has an average transit speed of 1-3 business days.

    UPS Ground has an average transit speed of 1-5 business days.

    UPS 2nd Day Air has an average transit speed of 1-2 business days.

    Please note that all times are estimates and not guaranteed services. These are only estimates for transit times and do not factor in the time to pack your order and have it picked up by the mail courier.

  • Will I be sent a confirmation email?

    Yes, a confirmation email will be sent shortly after your order is completed. Please check your spam folder if you do not see it.

  • Will I be sent tracking information?

    Yes, an automated tracking email will be sent once your order is processed. Please check your spam folder if you do not receive it.

  • Where do you ship from?

    All orders are shipped from within the United States

  • Do you ship to other countries? What are the costs?

    Yes, generally speaking we do offer international shipping. We advise checking with your own local authorities to determine what is and is not permitted. All rates can be found at checkout. Please note that rates will vary depending on your exact location. We suggest DHL Express or UPS Express for the most reliable and prompt delivery.

  • Do you ship to military addresses (APO/FPO/DPO)?

    Yes we do. If you’d like to know more about how to format a military address for our couriers please read the following guides:

    https://stamps.custhelp.com/app/answers/detail/a_id/774/~/how-to-send-apo%2Ffpo-military-mailttps://secure.shipitapo.com/personal/apo_fpo_guide.php

    Military addresses are typically overseas but still use the United States as destination country. Please do not use a foreign nation as the destination country or there is a high chance of losing the package.

    There are three Military “States”:
    AA, which stands for Armed Forces (the) Americas
    AE, which stands for Armed Forces Europe
    AP, which stands for Armed Forces Pacific

    And three “City” equivalents:
    APO, which stands for Army Post Office
    FPO, which stands for Fleet Post Office
    DPO, which stands for Diplomatic Post Office
    Based on these constructs, a typical Overseas Military Mail address looks like this:

    Name
    Postal Service Center + Identifier
    APO, AP ZIP

    or

    Name
    Postal Service Center + Identifier
    FPO, AP ZIP

  • Why does my tracking page say ‘not found’, ‘info received’, ‘waiting for shipment’?

    There can be a delay of up to 48 hours in USPS’s online tracking system.

    A tracking number that is “not found” means USPS does not have the tracking number in its system yet or the USPS system is down, which happens frequently.

    A tracking status of “info received” or “waiting for shipment” means the shipping label has been paid but the package has not yet been scanned in by the post office.

  • Can I modify or cancel my order after it is placed?

    If your order has not shipped, we will do our best to catch it beforehand to make any adjustments or cancellations requested. If you need to make a modification to your order, simply reply to your confirmation email or email us directly at [email protected]

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